Privacy Policy
Effective date: August 26, 2026
At Skyline, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you use our platform and services — whether you create an account or submit an inquiry as a visitor.
Platform operator: Skyline operates on the CommunitySync platform, provided by Trusun Media Inc.. As described below, your personal data is also processed by Trusun Media Inc. as a service provider acting on behalf of Skyline.
1. Information We Collect
Personal Information
When you create an account, request a report, submit a property inquiry form, or contact us, we may collect personal information such as:
- Name
- Email address
- Phone number
- Company name
- Payment information (processed securely via third-party payment processors — we do not store your card details directly)
- Uploaded images, logos, or property details
Property Inquiry Information
When you submit an inquiry form on a property listing (without creating an account), we collect your name, email address, and optionally your phone number. This information is used to connect you with a Skyline agent who can provide detailed property and market information.
Non-Personal Information
We also collect non-personal data for analytics and platform performance:
- Browser type and version
- IP address
- Device information
- Cookies and usage data
2. How We Use Your Information
We use the data we collect to:
- Generate rental investment reports and forecasts
- Connect property inquiries with qualified Skyline agents
- Provide user support and respond to inquiries
- Personalize your experience on the platform
- Use artificial intelligence (AI) tools to help generate listing content and marketing materials, understand questionnaire responses, and analyze your profile information and professional background to deliver personalized onboarding communications, content recommendations, and tailored insights relevant to your real estate investment interests (see Section 5 for the AI services we use)
- Improve platform functionality and performance
- Send service updates or relevant communications
- Maintain account security and prevent fraud
3. How Your Inquiry Data Is Shared
If you submit a property inquiry through our platform, your contact information and the listing you inquired about will be shared with the Skyline agent associated with that property. That agent may contact you to provide the requested information, including rental forecast reports and market insights.
By submitting the inquiry form and checking the required consent boxes, you consent to being contacted by a Skyline agent about the property you inquired about — by email, phone call, and text message (SMS), including messages sent using automated technology. Consent to text messages is not a condition of any purchase; message and data rates may apply, and you can opt out of text messages at any time by replying STOP or asking the agent to stop contacting you.
4. Information for Skyline Agents
If you are a registered agent on the platform, the following additional terms apply to your use of it:
Lead Data You Receive
When a visitor submits an inquiry on one of your property listings, their contact information (name, email, and optionally phone number) is shared with you through the platform. By using the platform, you agree to:
- Use lead data solely for the purpose of responding to the inquiry and providing real estate investment services
- Handle all personal data you receive in compliance with applicable privacy laws — including telemarketing and text-messaging laws such as the U.S. Telephone Consumer Protection Act (TCPA) when calling or texting leads
- Not sell, share, or distribute lead contact information to third parties without the lead's explicit consent
- Promptly honor any request from a lead to stop contact or delete their information
Your Public Profile
If you enable your listing in the Agent Directory, your name, title, company, photo, and social profile links will be publicly visible. You can enable or disable your directory listing at any time from your Account Settings.
Content You Upload
Property listings, photos, reports, logos, and other content you upload remain associated with your account. If you delete your account or request data removal, your uploaded content and associated leads will be removed from the active platform within 30 days, except where retention is required by law or necessary to fulfill ongoing obligations. Residual copies may remain in routine encrypted backups and recovery snapshots for a limited period until those backups cycle out.
Administrative Access and Usage Analytics
Community administrators can view analytics about how members use the platform, including per-member activity summaries (for example, listings created, reports generated, and leads received). For support and troubleshooting, authorized community and platform administrators may also view the platform as it appears to your account. Platform operator staff access account data only as needed to operate, secure, and support the platform.
Third-Party Data in Reports
Reports generated through the platform may contain data from third-party sources such as AirDNA and RentCast. This data is licensed for use within the platform and the reports it generates. You may share reports with your clients in the normal course of business, but you may not extract, republish, or resell the underlying third-party data independently.
5. Data Sharing and Third Parties
We do not sell or rent your personal data. However, we may share or access certain information under the following conditions:
- Trusun Media Inc. (Platform Operator): Skyline runs on the CommunitySync platform. Trusun Media Inc. hosts the platform and processes the personal data described in this policy — account information, uploaded content, lead and inquiry data, communications, and usage data — as a service provider (data processor) acting on Skyline's behalf, solely to operate, secure, and improve the platform. Trusun Media Inc. does not sell your personal data.
- Skyline Agents: Property inquiry data is shared with the agent associated with the listing, as described in Section 3.
- AI and Personalization Services: Certain platform features are powered by third-party artificial intelligence model providers — Google, Anthropic, and Perplexity — accessed through an AI routing service operated by OpenRouter, Inc. Depending on the feature used, the information processed may include property listing photos and descriptions, questionnaire responses, marketing copy, and — for agent profile personalization — an agent's name, company, and publicly available professional information. This content is processed transiently to fulfill the specific request: it is not used to train AI models and is not retained by these services beyond operational requirements. Lead and inquiry contact details, email communications, and account credentials are never sent to AI services.
- Error Monitoring: To detect and fix platform failures, technical diagnostic data — such as IP address, device and browser information, account identifiers, and the actions immediately preceding an error — is processed by Functional Software, Inc. (Sentry), our error-monitoring provider.
- Trusted Service Providers: We partner with third-party services (such as payment processors, cloud hosting providers, and analytics platforms) to operate the platform. These providers only receive the data necessary to perform specific services and are required to protect your information.
- Third-Party Data Sources: To provide accurate rental forecasts and market insights, the platform integrates select third-party data sources. This includes property data, pricing trends, occupancy rates, and market performance metrics from platforms such as AirDNA, RentCast, and others. This data enhances the value of our reports and is used in aggregate — it never reveals personal details from those sources. Third-party data is provided "as-is," and we make no guarantees regarding its accuracy or completeness.
- Legal Compliance: We may disclose user information when required by law, regulation, subpoena, or legal request from government agencies.
- Security and Enforcement: We may share or disclose information to protect our rights, enforce our Terms & Conditions, prevent fraud, or protect the safety of our users.
6. Cookies and Tracking
By default, Skyline uses only the cookies required to keep you signed in. Skyline may choose to enable its own analytics or marketing tracking (for example, Google Analytics or a Meta Pixel) on its public website; when enabled, a cookie notice is shown to visitors so they can decline. You can also modify your browser settings to disable cookies, but this may limit some functionality.
7. Data Security
We take data security seriously and implement technical and organizational safeguards to protect your information, including encrypted connections, row-level database security, and rate-limited form submissions. However, no method of internet transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Account Access, Data Requests, and Data Retention
Account holders may access, update, or delete their account information at any time by logging in to the platform.
Non-account holders (e.g., visitors who submitted a property inquiry form) may request access to, correction of, or deletion of their personal data by contacting Skyline or the platform operator (see Section 13). We will respond to such requests within 30 days.
We retain your data only as long as needed to fulfill the purposes described in this policy or as required by law. Inquiry data from non-account holders is retained while it remains relevant to the inquiry and related follow-up; you may request deletion at any time. Deleted data may persist in routine encrypted backups and recovery snapshots for a limited period until those backups cycle out.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for data processing
- Opt out of marketing communications
To exercise any of these rights, contact Skyline or the platform operator using the details in Section 13. We will not discriminate against you for exercising any of these rights.
10. Children's Privacy
The platform is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such data has been collected, we will delete it immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date, and we will provide notice of material changes on the platform or by email before they take effect. Your continued use of the platform after the effective date constitutes acceptance of the revised policy.
12. Governing Law
This Privacy Policy is governed by the laws of the State of Florida. Any disputes arising from this policy shall be resolved in accordance with our Terms & Conditions.
13. Contact Us
If you have questions or concerns about this Privacy Policy, or wish to exercise any of the rights described above, contact Skyline using the contact details published on its website or portal. You may also contact the platform operator:
Trusun Media Inc. (operator of the CommunitySync platform) 240 E Palmetto Ave #100, Longwood, FL 32750, United States · +1 407-388-1001 · privacy@mycommunitysync.com